Returns & Refunds
At NATIVERICH, we take care to pack our products properly before dispatch.
As our products are edible food products, returns are generally not accepted once the product has been delivered, opened, or used.
Damaged or Incorrect Product
If you receive:
- A damaged product
- A leaking product
- An incorrect product
- A missing product
please contact us as soon as possible after delivery.
Please provide your order number and clear photographs/videos of the product and packaging so that we can review the issue.
Refunds
If a refund is approved, the eligible refund will be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in your account may depend on your payment provider or bank.
Important
Please do not discard the product or packaging until your issue has been reviewed by our team.
For return, replacement, or refund assistance, please contact our customer support team.